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Refund Policy

If you, for whatever reason, do not wish to retain the products, you can invoke the right of withdrawal and have the right to return the products to Zoen voor Gust within 14 days as from the day following on the delivery of the product. 

You can inform us here by e-mail or by mail (VOF Caring - Nijverheidsstraat 68 - 9890 Dikkelvenne – Belgium).

If we approve your request, we will provide you by e-mail with instructions for the return of the products. Return the products but please ensure that the products are packed appropriately andwith any labels or tags intact. You are not obligated to use the original package.

We will in any case only approve requests for return if the product has not been worn or washed, or if you have not attempted to mend or alter the product in any way. Return products will only be accepted if they are sent in the original, undamaged wrapping and the labels are still attached to the products and if it concerns a complete product (for example, the two elements of a pair must be returned together). Exclusion of the right of withdrawal is possible for products which are custom made/ordered for the client (such as gift vouchers).

Furthermore, the shipping costs of the returned merchandise will be entirely paid for by the customer. Under no circumstances will Zoen voor Gust reimburse the shipping costs of returned merchandise. If the return instructions have been followed accurately, Zoen voor Gust will reimburse for the returned product(s) within 14 days after receiving but shipping fees shall not be refunded.

For return orders outside EU, please always mention return outside of the package and mark the return box on your customs declaration form. This to avoid import duties for Zoen voor Gust on the returned products. Return or exchange parcels without the return notice and with custom charges, will not be accepted and not be payed by Zoen voor Gust. All custom charges are for your own account.